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Phone Consultations Now Available

20th Mar 2020

Order within 5 days of your consultation and receive FREE shipping!

Introducing our Phone Consultations

At SH Jewellery, the health, well-being and safety of our customers, staff, families, friends and the wider community is of the upmost importance to us.

As such, we're now offering over-the-phone consultations to help you still get the best possible personalised customer service, advice and assistance from the comfort of your own home. We're to help you, as always.

What's changing?

Actually, not too much... Many of our customers outside of Melbourne and around the world will already be familiar with our process of working with them remotely when they're looking to speak to someone with the right advice and expertise.

How does it work?

All you need to do is make a booking and we'll take care of the rest to make sure that you're well looked after by one of our specialists. Just as you would be, if you made an appointment to go into the store.

Our staff speak English, Khmer, Vietnamese, Chinese (Mandarin) and Chinese (Cantonese) - you can let us know if you would prefer a particular language.

Does it cost anything?

All our consultations are free of charge and free of obligation. We will also provide free shipping if you order within five days of your phone consultation!

Can I still call the store?

Of course! Don't like filling in booking forms? No problem - just give us a call on 03 9546 6292 anytime.

Are you still open for in-store appointments?

While we are monitoring the situation closely, the showroom in Springvale remains open until further notice and orders continue to be filled with minimal lead time thanks to our generous inventory.

If, in the coming period, our showroom should need to close, we can arrange to have your order sent via secure delivery.

The store is still open for appointment bookings with limited numbers and we ask that you please read our COVD-19 Store Policy.

Do other customers like having phone consultations?

Yes , absolutely! In fact, we've been helping people outside of Melbourne find the right engagement rings, wedding bands and gift jewellery for a long time and we truly appreciate and are humbled by the feedback that we've been given.

What about shipping and delivery?

We use insured shipping for all deliveries and we also offer our Money Back Guarantee to provide you with the peace of mind and confidence you need.

Can I just buy online instead?

If you're ready to buy that special piece, you can buy online with your credit card, Afterpay, Zip and we also have 30% Deposit options as well.

You'll still get the same great customer service and we'll make sure you're well looked after.

The Free Shipping offer does not apply to existing orders and cannot be claimed in conjunction with any other offer.