Our Warranties, Your Peace of Mind
We offer a 10-year manufacturer's warranty on all diamond jewellery purchased in-store, including engagement rings, wedding rings, earrings, pendants, necklaces and bracelets. For this extended warranty to remain valid, we request that your jewellery is inspected at the SH Jewellery store in Springvale once a year for any maintenance issues to be addressed as soon as possible to mitigate any further damage.
Price Match Guarantee
30-Day Money Back Guarantee
We offer a 30-day refund policy for all products purchased online to help you shop with confidence. Learn more about our money back guarantee.
Industry Association Memberships
SH Jewellery holds an industry association membership with the Jewellers' Association of Australia (JAA). This demonstrates adherence to a strict Code of Conduct regarding quality, workmanship and customer service. As a JAA member, SH Jewellery has adequate insurance cover and a clean track record of zero matters brought before a consumer affairs department.
SH Jewellery is also a member of the Gemmological Association of Australia (GAA), indicating our commitment to ethical, legal and fair trading practices, as governed by the GAA Code of Ethics.