COVID-19 Store Policy

In line with Victoria's Stage 4 COVID-19 restrictions our Springvale showroom is open for contactless "Click and Collect" pickup only.

Please read before visiting the store for pickup

SH Jewellery is taking every measure possible to protect the health of our employees, clients and local community during this time.

Our Diamond and Jewellery Specialists have been thoroughly briefed on the risks and implications associated with the Coronavirus and the additional measures we have implemented to ensure our hygiene processes are more stringent than ever.

Because life's celebrations must go on!

  • You can order online or book a Personalised Phone Consultation with one of our jewellery specialists to discuss your needs.
  • Upon ordering, you can choose either contactless pick-up in-store or free shipping with our secure, insured couriers.
  • There is no hand-to-hand contact during contactless pick-up at the store.
  • Have piece of mind with our 30-day Exchange and Refund Policy

Before Visiting Us In-Store

If you have traveled interstate or overseas in the last two weeks, we kindly request that you do not visit the store for pick-up. Please book a Phone Consultation to make arrangements.

If you have knowingly been exposed to anybody infected by the Coronavirus, or you are feeling even slightly unwell, we also request that you do not visit for pick-up, but rather book a Personalised Phone Consultation.

Thank you for your understanding during this unusual time. Please take care and remind your family, friends and employees to practice exceptional hygiene at all times.

If you have any questions at all please don't hesitate to contact us and we will be in touch within 24 hours.

Book a phone consultation