Returns and refunds policy:
- 1. Merchandise may be returned for store credit within 30 days of purchase.
- 2. Items which are being returned must be in new and unused condition.
- 3. Items which have been specially ordered or modified cannot be returned.
- 4. Online orders are backed by our 30 Day Refund Policy, click here for more information.
Shipping and in-store pickup:
- 1. We provide Australia wide delivery via courier with a flat rate of $50 which will be added to the order before checkout. A signature is required upon delivery so please consider this when choosing your home or work address for delivery. Insurance is included in the price and will be covered till the package is signed for.
- 2. All orders sent via courier will have a tracking number to check delivery status. Deliveries will be made between 8.30am-5pm Monday to Friday so if you have any special instructions please let us know.
- 3. For items already in stock, orders will be dispatched within 5 business days. Items which need to be ordered will generally take 4-5 weeks to be dispatched. If you have an urgent time frame to work with please let us know as our staff will do their best to accommodate you.
- 4. Orders can be picked up from our Springvale showroom. Please see store details for directions.
The staff at SH Jewellery are always here for support so if you have any further questions, please feel free to give us a call on (03) 9546 6292 or email us at email@example.com.