WHAT HAPPENS ONCE I DECIDE ON A RING? | SH Jewellery

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WHAT HAPPENS ONCE I DECIDE ON A RING?

Congratulations on finding the perfect ring! Here's what happens next...

PAYMENT

If purchasing online, full payment is required at checkout. When purchasing in-store, we request a minimum 30% deposit to commence your order. Payment methods include:

In-store using Visa, Mastercard, Amex, EFTPOS or cash
Over the phone with a credit card
Bank transfers also available

PROCESSING

Most of our designs are in stock. If we have your sizing, your ring can be paid for and picked up on the day. If your ring needs resizing, we will usually have it ready within one week for collection in-store. If a new ring needs to be made, please allow up to 6 weeks for completion. If you are working to tighter deadlines, let us know when paying your deposit and we will do our very best to accommodate your timelines.

COLLECTION / SHIPPING

When your ring is ready you will receive a phone call or text message from our team. You can then visit us in-store or call us to pay the remaining 70% on (03) 9546 6292. Your ring can then be collected in-store, or your order can be sent to you by courier with full insurance coverage. We offer Free Shipping to all Australian & International addresses, which includes signature upon delivery and insurance cover in case of loss.

Shipping outside of Australia is provided by FedEx couriers, which is fully insured for loss and requires signature upon delivery.

We currently ship internationally to:

North America: USA (including Hawaii) and Canada.
Europe: UK, Austria, Belgium, Denmark, France, Germany, Iceland, Italy, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
Asia / Oceania: New Zealand, Hong Kong, Japan and South Korea.

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1. CREDIBILITY

Read online reviews to learn about other customers' experiences with the jeweller. Do they talk about pushy sales people... or patient, non-commissioned and fully-trained Diamond & Jewellery Specialists who take time to answer questions and educate clients about their options?
2. QUALITY & AUTHENTICITY

Are the diamonds GIA-certified, laser-inscribed with serial numbers for security and sold with matching certification papers? Check if the jeweller has memberships to reputable industry organisations like the Jewellers' Association of Australia and the Gemmological Association of Australia, holding them accountable to strict codes of conduct regarding quality and ethics.
3. SERVICE

Do they promise to maintain your jewellery for the life of the diamond by offering a complimentary cleaning solution, free lifetime cleaning service and complimentary jewellery inspection? Or are you on your own the moment you walk out the door? Enquire about aftercare service and compare with competitors.
4. PEACE OF MIND

Does the jeweller offer money back guarantees when buying online, allowing you to return the ring if it's not exactly as you imagined when trying it on at home? Don't get locked into a purchase you haven't had a chance to touch, feel and see sparkling under various lighting conditions - shop with a jeweller that offers an online shopping refund policy.
5. TRUST

Are extended warranties offered on in-store purchases, demonstrating confidence in the quality of their craftsmanship? If the jeweller's warranties are under 10 years in length, consider why this may be before moving ahead with a purchase.
6. CONFIDENCE

Does the jeweller offer a price-beat guarantee to support their pricing methodology? They should be willing to not only match, but beat their competitors' pricing. This shows they offer the best price available for the quality of their jewellery... Or you're guaranteed to pay the lower advertised price.
7. UNIQUENESS

Are the collections designed in-house from the ground up combining age-old techniques with modern technology? Mass-produced rings sold by global retailers may not possess the same level of design refinement compared with an independent jeweller who invests years in reworking ratios to ensure maximum durability and practicality.
8. ACCESSIBILITY

Does the jeweller proudly stand behind their product by putting a face to their brand? When choosing an independent jeweller they should be accessible, accountable and contactable when you need them via multiple communication channels, including in-store, phone, email and social media.
9. CONSULTATION

How does the jeweller make you feel? Do they ask a series of questions guiding you through a budget-sensitive selection process that eliminates the uncertainty around such an important investment? If they are pushing their top of the range luxury rings with little consideration to the examples you've provided, your personal design preferences and your unique style, they're likely to be a commission-based salesperson... the kind you won't find in an owner-managed independent boutique like SH Jewellery.

Consult a jeweller you can trust to make your decision with complete confidence and discover breathtaking jewellery you'll fall in love with… over and over again.

Book your complimentary appointment with a SH Diamond & Jewellery Specialist below.

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