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Valerie LBeautifully made ring ! The team at SH is exceptionally knowledgeable and well-mannered staff. Thank you for sending the ring out in 1 business day and to have it delivered by the second business day. It was the most delightful surprise ! You have gained a lifelong customer! Looking forward to visiting your shop once the door is opened to the public again ! Thank you once again
Brienne AIf I could give 10 stars, I would! Outstanding customer service. I live in Brisbane and so obviously couldn’t visit the store to try on an anniversary diamond band I’d seen online. I emailed SH and they responded offering to send photos of the ring on a real hand. They then actually sent photos with the ring stacked against similar rings to my own wedding and engagement rings so I’d know what it would look like all together. The ring itself is absolutely beautiful and very high quality, I love it and couldn’t be happier. Thank you!
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JEWELLERY GIFT ?
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9 STEP CHECKLIST
FOR CHOOSING A TRUSTWORTHY INDEPENDENT JEWELLER
1. CREDIBILITY
Read online reviews to learn about other customers' experiences with the jeweller. Do they talk about pushy sales people... or patient, non-commissioned and fully-trained Diamond & Jewellery Specialists who take time to answer questions and educate clients about their options?
2. QUALITY & AUTHENTICITY
Are the diamonds GIA-certified, laser-inscribed with serial numbers for security and sold with matching certification papers? Check if the jeweller has memberships to reputable industry organisations like the Jewellers' Association of Australia and the Gemmological Association of Australia, holding them accountable to strict codes of conduct regarding quality and ethics.
3. SERVICE
Do they promise to maintain your jewellery for the life of the diamond by offering a complimentary cleaning solution, free lifetime cleaning service and complimentary jewellery inspection? Or are you on your own the moment you walk out the door? Enquire about aftercare service and compare with competitors.
4. PEACE OF MIND
Does the jeweller offer money back guarantees when buying online, allowing you to return the ring if it's not exactly as you imagined when trying it on at home? Don't get locked into a purchase you haven't had a chance to touch, feel and see sparkling under various lighting conditions - shop with a jeweller that offers an online shopping refund policy.
5. TRUST
Are extended warranties offered on in-store purchases, demonstrating confidence in the quality of their craftsmanship? If the jeweller's warranties are under 10 years in length, consider why this may be before moving ahead with a purchase.
6. CONFIDENCE
Does the jeweller offer a price-beat guarantee to support their pricing methodology? They should be willing to not only match, but beat their competitors' pricing. This shows they offer the best price available for the quality of their jewellery... Or you're guaranteed to pay the lower advertised price.
7. UNIQUENESS
Are the collections designed in-house from the ground up combining age-old techniques with modern technology? Mass-produced rings sold by global retailers may not possess the same level of design refinement compared with an independent jeweller who invests years in reworking ratios to ensure maximum durability and practicality.
8. ACCESSIBILITY
Does the jeweller proudly stand behind their product by putting a face to their brand? When choosing an independent jeweller they should be accessible, accountable and contactable when you need them via multiple communication channels, including in-store, phone, email and social media.
9. CONSULTATION
How does the jeweller make you feel? Do they ask a series of questions guiding you through a budget-sensitive selection process that eliminates the uncertainty around such an important investment? If they are pushing their top of the range luxury rings with little consideration to the examples you've provided, your personal design preferences and your unique style, they're likely to be a commission-based salesperson... the kind you won't find in an owner-managed independent boutique like SH Jewellery.
Consult a jeweller you can trust to make your decision with complete confidence and discover breathtaking jewellery you'll fall in love with… over and over again.
Book your complimentary appointment with a SH Diamond & Jewellery Specialist below.
Request an appointmentThe Complete A-Z Glossary of buying Engagement Rings
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