Our Diamond & Jewellery Specialists are here to help.
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• Placing an order
• Sales & product enquiries
• Jewellery repairs & servicing
• Production & delivery times
• Updates on existing orders
...And anything else you might need help with!
• Over the counter: Visa, Mastercard, Amex, AfterPay, ZipMoney, EFTPOS or Cash
• Over the phone: Visa, Mastercard, Amex, AfterPay, ZipMoney
• Bank transfers (funds must clear before items can be released)
• 30% deposit (balance paid upon job completion or prior to collecting your order).
• Full payment at checkout with Visa, Mastercard, Amex, PayPal, Apple Pay and Google Pay.
• Afterpay and ZipMoney (restricted credit limits may apply as set out by the payment providers).
If you are buying in-store you can use multiple payment methods. If you are buying online you can only use one payment method (Visa, Mastercard, Amex, AfterPay, ZipMoney, PayPal, Apple Pay, Google Pay).
No, we do not offer finance, however we do offer a 30% deposit option to get your order started. Full payment is required prior to or on the date of product collection. Full payment and item collection must occur no later than 7 days after the product is deemed as ready to collect. AfterPay and ZipMoney will also provide you with credit limits between $1,000 to $5,000 - please visit their website for more details.
We do not provide one-off discounts to individual customers, as our standard policy is to always deliver the best prices whilst maintaining the highest quality of gold and diamonds. Occasionally we run seasonal promotions. Sign up for our newsletter to receive notifications of these promotions.
No, unfortunately we cannot offer discounts for paying in cash. We strive to bring you the best price possible 24/7 and run seasonal promotions where possible. Sign up for our newsletter to receive notifications of these promotions.
Shipping & Exhange
Shipping & Exhange
Yes, we have a 30-day exchange policy for all online orders. Orders must not have been worn, altered or customised, and need to be returned in perfect condition with their original packaging within 30 days to be eligible. View our full 30-Day Exchange Policy.
Yes, customers are responsible for costs involved with returning the item by insured post or courier, however SH Jewellery will pay postage costs for any items being exchanged. View more information on shipping & returns.
Refunds are not offered. A credit note or exchange can be provided for items returned within 30 days.
We offer free and fully insured shipping Australia-wide and to the following countries using industry-leader, FedEx:
• North America: USA (including Hawaii) and Canada.
• Europe: UK, Austria, Belgium, Denmark, France, Germany, Iceland, Italy, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
• Asia / Oceania: New Zealand, Hong Kong, Indonesia, Japan, Malaysia, Singapore and South Korea.
*If your country is not listed please contact us for more information.
All shipping within Australia and to international locations via secure, insured couriers is offered free of charge to all customers with no minimum purchase required.
If we have an item in stock, we can ship within 1-3 business days. If we need to make your item, wait time can vary but can typically take 4-5 weeks. Please contact us directly to find out about product availability and more definitive shipping timeframes.
Please contact us so we can discuss your requirements. We will do everything we can to fast-track your order.
Yes, we use couriers such as Toll or FedEx and all shipping is fully insured and trackable.
Yes. We offer a 10-year manufacturer's warranty on all diamond jewellery purchased in-store and online, including engagement rings, wedding bands, earrings, pendants, necklaces and bracelets.
For this extended warranty to remain valid, we request that your jewellery is inspected at the SH Jewellery store in Springvale once a year for any maintenance issues to be addressed as soon as possible to mitigate further damage. Customers who purchase online are responsible for any postage costs involved in returning jewellery for inspection.
Product & Order Enquiries
Product & Order Enquiries
If we have your desired piece in-store, you may purchase it and take it home on the day. If we don’t have the item available, we will need to place an order, which can take approximately 4-5 weeks. Our staff will keep you updated on the progress of your order and estimated collection time.
Yes, all of our exclusive designs can be made in 18kt yellow gold or rose gold. Simply select your desired metal when configuring your ring on the product page.
We predominantly use 18kt white gold, yellow gold, rose gold and platinum. The quality of gold in our jewellery is specifically formulated for exceptional brightness, high durability, a pleasing colour and hypo-allergenic qualities.
All the materials we use are natural resources that come from the earth. We do not reuse or recycle metal as these materials can cause porosity and limit strength and durability.
Why white gold is preferred:
• White gold is a harder material than platinum, meaning scratches do not run as deep and the surface stays brighter when the ring is used and scratched. Platinum will obtain scratches much more rapidly than white gold.
• Prong tightening is not required as often on white gold as the metal is more stiff. Although extremely hard impacts can break a prong altogether on white gold rings, the prongs on platinum rings will bend rather than break off. This is of course under extreme conditions.
• White gold maintenance, resizing, re-modelling and repair work is much more readily available than platinum. On-going work related to platinum generally costs more and finding a jeweller willing to do the work is also more difficult.
Why platinum is preferred:
• Platinum is a naturally white colour so over the years as you scratch up your ring, the yellowish tinge which appears in white gold, does not occur on platinum. White gold rings require rhodium platinum every 1-3 years to restore the original whiteness.
• Platinum is a ductile material so with hard bumps and scratches, the prongs holding your gemstones in place will wear better over time.
• White gold can sometimes cause a rash for people with sensitive skin or allergies (this is a very small percentage of the population), whereas platinum is considered a safer option in this respect.
Weighing up the benefits of both we find that more customers choose white gold. White gold will stay brighter for longer, even though rhodium plating is required every few years. Keep in mind that platinum also requires the same process to remove deep scratches.
Yes, you can create an account and save items to your wishlist. When you find a product you like, click the heart in the top right of the image. When you want to view all your favourites, select “Favourites” from the top right corner of the website. You will then have the option to either email or print your favourite products to keep as a reference.
Yes, we have most items in stock for immediate shipping or collection. If your item is not in stock we can start a new order, which takes around 4-5 weeks to complete. Please contact us to confirm we have your desired item.
While we are able to make small aesthetic changes to your setting height and include additional diamonds in your band, we do not offer a full custom build experience. This is also due to the fact that we like to thoroughly test all our designs for durability and useability measures. As an independent jeweller, our collection is completely unique to the SH brand, so you won’t find the same ring of equal proportions and quality anywhere else in the world! Our collection includes a wide range of styles from traditional favourites to more modern designs catering to all variety of tastes and budgets.
Yes, please contact us if you already have your own diamond and would like it set into one of our designs. Not all ring settings are able to be fitted with customers' diamonds, but we will do what we can to accommodate you.
Diamonds & Gemstones
Diamonds & Gemstones
Every diamond our team selects is checked by certified gemologists and trusted diamond experts with whom we've developed relationships over 20 years in the industry. Thanks to our experienced team and their stringent selection process, our diamonds are consistently 3-4 grades higher than industry standards and 7-8 grades higher than chain retailers.
All SH Jewellery diamonds are naturally occurring diamonds formed under the Earth’s crust by Mother Nature over billions of years. Each of our diamonds’ GIA certification papers and matching laser inscriptions verify this independently determined authenticity.
SH Jewellery does not sell synthetic or lab-grown diamonds, which can be artificially mass produced in a lab within a matter of weeks. With synthetic diamonds’ rise in popularity comes a decline in rarity, and the uncertainty surrounding resale value of lab-grown diamonds remains a key factor in our customers’ decisions to invest in natural diamonds.
The 4Cs (Cut, Clarity, Colour & Carat) determine the quality and shape of your diamond.
Cut - The cut of the diamond refers to the shape of the stone; the proportions of the diamond and its ability to sparkle by returning a large amount of light.
Clarity - The clarity of the diamond refers to the number of inclusions in the diamond. Higher quality diamonds are free of impurities, whereas lower quality diamonds have more impurities that can be seen by even the untrained eye. A diamond with the highest clarity range is deemed Flawless to VVS (Very, Very Slight inclusions). This means no inclusions in the diamond can be seen by the naked eye and that the diamond is extremely clear.
Colour - In the jewellery world, diamonds are graded on a D to Z scale, with D being the highest colour grade (the whitest). As the colour decreases through the alphabet, the diamond appears more yellow and the value gradually decreases.
Carat - The carat refers to how much the diamond weighs. As the diamond’s weight increases, so does the size and value.
The best colour is “D”, which represents the whitest diamond. The diamond scale starts at the letter D.
The colours “DEF” represents the top colour range for all colourless diamonds, and is what we specialise in at SH Jewellery.
Yes, 100%. Our diamonds are sourced in South Africa and Russia and cut in various cutting centres around the world. We only work with specific cutting partners, proving their diamonds are ethically sourced and not responsible for human rights abuses, child labour, violence or environmental degradation.
We source our sapphires from specific suppliers in Sri Lanka. Our Rubies are sourced from specific suppliers in Burma.
This serial number is laser inscribed on your diamond and is a security feature, linking your particular diamond to a diamond grading certificate. This is usually available for diamonds above 0.30cts.
The best way to authenticate your GIA certificate is to visit the GIA website and enter the certification number where requested.
Smaller diamonds don’t come with GIA certificates, however your invoice will specify all details of your product and diamonds. If a valuation is required, we can have one for the cost of $100 per item. If the valuation is for insurance purposes, your purchase invoice will include this cost.
SH Jewellery is located at Shop 10B Balmoral Ave, Springvale VIC 3171 Australia, in Melbourne’s South Eastern suburbs. We don’t currently have other store locations, however we are happy to offer free national and international shipping if you’re unable to make it in-store. Phone consults are also available.
Ring Sizing / Re-Sizing
Ring Sizing / Re-Sizing
Yes, we offer a complimentary resize within the first 6 months of purchase. This typically takes around 7 business days.
Service & Repairs
Service & Repairs
Yes, if you purchased your item from SH Jewellery, we offer complimentary cleaning up to 6 times per year. To book an appointment for cleaning, resizing or repairs, or to find out about our service pricing for jewellery not purchased from SH, please click here.
Resizing usually requires 7 business days due to the high demand for this service.
We advise that you have your jewellery checked every 6 – 9 months to identify any maintenance required.
Yes, this is possible upon inspection, however some jewellery pieces may not be able to be repaired in our workshop depending on the design and materials used.
No, we don’t offer any yellow gold plating surfaces.
No, as it is highly likely that the diamond will fall out again. If we begin to tamper with or repair a small section of the setting, the rest of the setting may become compromised.
If the piece is delivered to us during the week it can usually be completed the same day (depending on the workshop workload). If delivered on the weekend it will take 2-3 business days. During busier periods this can also change. Please contact us to discuss specific requirements.
If you purchased a product from SH Jewellery, you will automatically receive instructions via email on how to leave a review. Alternatively, look directly under the product you purchased on the website and you will see the prompt, “Write a review”. You can also leave a Google Review or a Facebook Review at any time.
No, we do not buy jewellery or gold from the general public.
Yes, we offer engraving on our rings, with a nice scripted font. We do not currently offer engraving on any other products.
You can claim the GST or tax refund through the Tourist Refund Scheme within 60 days of purchase. Essentially, you could purchase weeks before you leave Australia. Learn more.
For people working in the medical field we suggest choosing platinum. This is due to the constant contact with disinfectants and other chemicals, which can erode rhodium very quickly. With platinum rings however, the integrity of the metal will remain, though it may become grey over time with prolonged exposure to powerful cleaning agents.
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9 STEP CHECKLIST
FOR CHOOSING A TRUSTWORTHY INDEPENDENT JEWELLER
Read online reviews to learn about other customers' experiences with the jeweller. Do they talk about pushy sales people... or patient, non-commissioned and fully-trained Diamond & Jewellery Specialists who take time to answer questions and educate clients about their options?
2. QUALITY & AUTHENTICITY
Are the diamonds GIA-certified, laser-inscribed with serial numbers for security and sold with matching certification papers? Check if the jeweller has memberships to reputable industry organisations like the Jewellers' Association of Australia and the Gemmological Association of Australia, holding them accountable to strict codes of conduct regarding quality and ethics.
Do they promise to maintain your jewellery for the life of the diamond by offering a complimentary cleaning solution, free lifetime cleaning service and complimentary jewellery inspection? Or are you on your own the moment you walk out the door? Enquire about aftercare service and compare with competitors.
4. PEACE OF MIND
Does the jeweller offer money back guarantees when buying online, allowing you to return the ring if it's not exactly as you imagined when trying it on at home? Don't get locked into a purchase you haven't had a chance to touch, feel and see sparkling under various lighting conditions - shop with a jeweller that offers an online shopping refund policy.
Are extended warranties offered on in-store purchases, demonstrating confidence in the quality of their craftsmanship? If the jeweller's warranties are under 10 years in length, consider why this may be before moving ahead with a purchase.
Does the jeweller offer a price-beat guarantee to support their pricing methodology? They should be willing to not only match, but beat their competitors' pricing. This shows they offer the best price available for the quality of their jewellery... Or you're guaranteed to pay the lower advertised price.
Are the collections designed in-house from the ground up combining age-old techniques with modern technology? Mass-produced rings sold by global retailers may not possess the same level of design refinement compared with an independent jeweller who invests years in reworking ratios to ensure maximum durability and practicality.
Does the jeweller proudly stand behind their product by putting a face to their brand? When choosing an independent jeweller they should be accessible, accountable and contactable when you need them via multiple communication channels, including in-store, phone, email and social media.
How does the jeweller make you feel? Do they ask a series of questions guiding you through a budget-sensitive selection process that eliminates the uncertainty around such an important investment? If they are pushing their top of the range luxury rings with little consideration to the examples you've provided, your personal design preferences and your unique style, they're likely to be a commission-based salesperson... the kind you won't find in an owner-managed independent boutique like SH Jewellery.
Consult a jeweller you can trust to make your decision with complete confidence and discover breathtaking jewellery you'll fall in love with… over and over again.
Book your complimentary appointment with a SH Diamond & Jewellery Specialist below.Request an appointment