In-Store Appointments at SH Jewellery

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Thinking about booking an in-store appointment?

Here's what to expect...

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ON ARRIVAL

When you arrive, you'll be greeted by your appointed Diamond & Jewellery Specialist who has reviewed the information you provided at the time of booking.

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SELECTION CRITERIA

Your Diamond & Jewellery Specialist will begin by guiding you through a series of questions to establish your budget and style preferences. Don't worry if you're new to fine jewellery - at SH we have an education first philosophy and will patiently step you through the decision-making process. There's no commissioned sales people at SH - just passionate and experienced diamond experts.

Learn more

SELECTION CRITERIA

Your Diamond & Jewellery Specialist will begin by guiding you through a series of questions to establish your budget and style preferences. Don't worry if you're new to fine jewellery - at SH we have an education first philosophy and will patiently step you through the decision-making process. There's no commissioned sales people at SH - just passionate and experienced diamond experts.

Learn more

Trying On

Based on your criteria, we'll present a selection of jewellery for you to try on and experience close-up. We have a generous inventory at SH Jewellery and you are welcome to try on as many products as you like until you find the perfect design, price and proportions for you.

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Question Time

Your Diamond & Jewellery Specialist is here to assist and answer any questions you have; from understanding the 4Cs and choosing the right metal, to advice on caring for your jewellery at home - your dedicated specialist has all the answers you need to reach a decision.

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Question Time

Your Diamond & Jewellery Specialist is here to assist and answer any questions you have; from understanding the 4Cs and choosing the right metal, to advice on caring for your jewellery at home - your dedicated specialist has all the answers you need to reach a decision.

Learn more

Decision Time

Non-commissioned staff means there's no pressure to close the deal. Investing in fine jewellery is a big decision, and we understand you may need time to think it over or shop around. We're confident you won't find a better-priced product of equal craftsmanship and quality anywhere else, but we'll happily price match in the unlikely event that you do.

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Ready to book? Let's get started!

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See what other people are saying about SH Jewellery

SEE TESTIMONIALS

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1. CREDIBILITY

Read online reviews to learn about other customers' experiences with the jeweller. Do they talk about pushy sales people... or patient, non-commissioned and fully-trained Diamond & Jewellery Specialists who take time to answer questions and educate clients about their options?
2. QUALITY & AUTHENTICITY

Are the diamonds GIA-certified, laser-inscribed with serial numbers for security and sold with matching certification papers? Check if the jeweller has memberships to reputable industry organisations like the Jewellers' Association of Australia and the Gemmological Association of Australia, holding them accountable to strict codes of conduct regarding quality and ethics.
3. SERVICE

Do they promise to maintain your jewellery for the life of the diamond by offering a complimentary cleaning solution, free lifetime cleaning service and complimentary jewellery inspection? Or are you on your own the moment you walk out the door? Enquire about aftercare service and compare with competitors.
4. PEACE OF MIND

Does the jeweller offer money back guarantees when buying online, allowing you to return the ring if it's not exactly as you imagined when trying it on at home? Don't get locked into a purchase you haven't had a chance to touch, feel and see sparkling under various lighting conditions - shop with a jeweller that offers an online shopping refund policy.
5. TRUST

Are extended warranties offered on in-store purchases, demonstrating confidence in the quality of their craftsmanship? If the jeweller's warranties are under 10 years in length, consider why this may be before moving ahead with a purchase.
6. CONFIDENCE

Does the jeweller offer a price-beat guarantee to support their pricing methodology? They should be willing to not only match, but beat their competitors' pricing. This shows they offer the best price available for the quality of their jewellery... Or you're guaranteed to pay the lower advertised price.
7. UNIQUENESS

Are the collections designed in-house from the ground up combining age-old techniques with modern technology? Mass-produced rings sold by global retailers may not possess the same level of design refinement compared with an independent jeweller who invests years in reworking ratios to ensure maximum durability and practicality.
8. ACCESSIBILITY

Does the jeweller proudly stand behind their product by putting a face to their brand? When choosing an independent jeweller they should be accessible, accountable and contactable when you need them via multiple communication channels, including in-store, phone, email and social media.
9. CONSULTATION

How does the jeweller make you feel? Do they ask a series of questions guiding you through a budget-sensitive selection process that eliminates the uncertainty around such an important investment? If they are pushing their top of the range luxury rings with little consideration to the examples you've provided, your personal design preferences and your unique style, they're likely to be a commission-based salesperson... the kind you won't find in an owner-managed independent boutique like SH Jewellery.

Consult a jeweller you can trust to make your decision with complete confidence and discover breathtaking jewellery you'll fall in love with… over and over again.

Book your complimentary appointment with a SH Diamond & Jewellery Specialist below.

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