Payment, Shipping & Returns

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Payment Types and Terms

IN-STORE PURCHASES:

SH Jewellery’s payment terms require payment to be made in full either prior to or on the day of collection. No credit terms post item collection will be granted.
When purchasing in-store payment methods include:

  • Over the counter with Visa, Mastercard, Amex, EFTPOS, AfterPay, ZipMoney or Cash
  • Over the phone with Visa, Mastercard, Amex, AfterPay, ZipMoney.
  • Bank transfers (funds must clear before items can be picked up)

Get your order started with 30% deposit (in-store only)

The customer is required to pay 30% deposit to initiate and secure the order. Full payment is required prior to or on the date of product collection. Full payment and item collection must occur no later than 7 days after the product is deemed as ready to collect.

    ONLINE PURCHASES:

    Full payment is required at checkout with Visa, Mastercard,Amex, AfterPay, ZipMoney, PayPal, Apple Pay, Google Pay.


    All orders are processed in AUD. Foreign currency conversion fees may be applied by your bank. To preview an estimated conversion to your currency, you can use our currency selector before checkout. Shipping costs will also be applied during the checkout process if applicable.


    International Orders:

    Orders are processed in your selected currency and prices are converted from AUD based upon our ecommerce platform's conversion rates. You may also select the AUD currency to have your order processed directly in AUD. Foreign currency conversion fees may be applied by your bank. To preview an estimated conversion to your currency, you can use our currency selector before checkout. Shipping costs will also be applied during the checkout process if applicable.

    CANCELLATIONS AND VARIATIONS:

    Instore purchases

    a) The customer may not cancel or vary an order after initial deposit is paid.

    b) If under special circumstances, SH Jewellery agrees to circumstances requiring cancellation/ variation, SH may charge the customer for any reasonable costs incurred in preparation of any order that has been varied or cancelled.

    c) SH Jewellery reserves the right to immediately cancel any contract for the supply of products without incurring any liability to the customer in any of the following circumstances:

    (i) The Customer is 30 days overdue with any payment outlined in our trading terms or (ii) An Insolvency Event has occurred.


    Online purchases

    a) If the product has already been received, please see our terms and conditions in the Exchange and Refund section.


    Shipping

    All shipping to both Australia and international locations is taken care of by secure, insured couriers. This service is offered free of charge to you.

    ONLINE ORDERS:

    • AUSTRALIA-WIDE SHIPPING
      We use secure courier shipping which includes full insurance cover in case of loss, and signature upon delivery is required.

      This will be added to your order during the checkout process. Deliveries are made between 8.30am-5pm Monday to Friday, so if you have any special instructions please let us know.

      For items already in stock, orders will be dispatched within 5 business days. Items which need to be ordered generally take 4-5 weeks to be dispatched.

      If you have an urgent timeframe to work with please let us know and we will do our best to accommodate you.

    • INTERNATIONAL SHIPPING
      We ship internationally to the following countries using industry-leader, FedEx:

      • North America: USA (including Hawaii) and Canada

      • Europe: UK, Austria, Belgium, Denmark, France, Germany, Iceland, Italy, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland

      • Asia / Oceania: New Zealand, Hong Kong, Japan, Singapore and South Korea

        *If your country is not listed please contact us for more information.

      We use FedEx's secure worldwide shipping for international deliveries, which includes full insurance cover in case of loss, and signature upon delivery is required. Shipping will be added to your order during the checkout process if applicable.

      You will receive a tracking number to monitor the progress of your delivery from our door to yours for complete peace of mind.

      CUSTOMS & IMPORT TAXES
      Please be advised that customs and import taxes may apply to your country. If so, the carrier or customs office will contact you directly for additional charges.

     
     

    Returns

    IN-STORE ORDERS:

    Refunds are not offered on in-store purchases.
    A credit note or exchange can be provided for items returned within 30 days. This does not apply to items which have been specially ordered or altered.

    ONLINE ORDERS:

    We offer a 30-Day Money Back Guarantee & Exchange Policy for any items purchased online that have not been specially ordered, altered or customised.

    It is customers' responsibility to pay for returns, however SH will pay for shipping of any exchanged item.

    To be eligible for refund or exchange, items must be in their original purchase condition, include all product documentation, and be received by our store within the 30-day period.

    Items being returned to SH for exchange or refund must be sent via registered mail.

    Please allow approximately 7-10 days for your refund to be processed.


    To return an item for a refund or exchange, please refer to the following page for full instructions: http://www.shjewellery.com.au/returns


    The staff at SH Jewellery are here to answer any questions you may have, so please feel free to give us a call on (03) 9546 6292 or email us at sales@shjewellery.com.au.