Credibility
Credibility
Read online reviews to learn about other customers’ experiences with the jeweller. Do they talk about pushy sales people... or patient, non-commissioned and fully-trained Diamond & Jewellery Specialists who take time to answer questions and educate clients about their options?
Quality & Authenticity
Quality & Authenticity
Are the diamonds GIA-certified, laser-inscribed with serial numbers for security and sold with matching certification papers? Check if the jeweller has memberships to reputable industry organisations like the Jewellers’ Association of Australia and the Gemmological Association of Australia, holding them accountable to strict codes of conduct regarding quality and ethics.
SERVICE
SERVICE
Do they promise to maintain your jewellery for the life of the diamond by offering free lifetime cleaning service and complimentary jewellery inspection? Or are you on your own the moment you walk out the door? Enquire about aftercare service and compare with competitors.
PEACE OF MIND
PEACE OF MIND
Does the jeweller offer an exchange guarantee when buying online, allowing you to exchange the ring if it’s not exactly as you imagined when trying it on at home? Shop with a jeweller that offers an online shopping exchange policy and free ring re-sizing if the ring doesn’t perfectly fit.
TRUST
TRUST
Are extended warranties offered on in-store purchases, demonstrating confidence in the quality of their craftsmanship? If the jeweller’s warranties are under 10 years in length, consider why this may be before moving ahead with a purchase.
CONFIDENCE
CONFIDENCE
Does the jeweller offer a price-beat guarantee to support their pricing methodology? They should be willing to not only match, but beat their competitors’ pricing. This shows they offer the best price available for the quality of their jewellery... Or you’re guaranteed to pay the lower advertised price.
UNIQUENESS
UNIQUENESS
Are the collections designed in-house from the ground up combining age-old techniques with modern technology? Mass-produced rings sold by global retailers may not possess the same level of design refinement compared with an independent jeweller who invests years in reworking ratios to ensure maximum durability and practicality.
ACCESSIBILITY
ACCESSIBILITY
Does the jeweller proudly stand behind their product by putting a face to their brand? When choosing an independent jeweller they should be accessible, accountable and contactable when you need them via multiple communication channels, including in-store, phone, email and social media.
CONSULTATION
CONSULTATION
How does the jeweller make you feel? Do they ask a series of questions guiding you through a budget-sensitive selection process that eliminates the uncertainty around such an important investment? If they are pushing their top of the range luxury rings with little consideration to the examples you’ve provided, your personal design preferences and your unique style, they’re likely to be a commission-based salesperson... the kind you won’t find in an owner-managed independent boutique like SH Jewellery.
Consult a jeweller you can trust to make your decision with complete confidence and discover breathtaking jewellery you’ll fall in love with... over and over again.
Book your complimentary appointment with an SH Jewellery Diamond and Jewellery Specialist.