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Payment, Shipping & Returns


Payment

IN-STORE PURCHASES:

When purchasing in-store we request a minimum 30% deposit to commence your order. Payment methods include:

  • Over the counter with Visa, Mastercard, zipMoney, Amex, EFTPOS or cash
  • Over the phone with Visa, Mastercard, zipMoney or Amex
  • Bank transfers

ONLINE ORDERS:

Full payment is required at checkout with either Visa, Mastercard, zipMoney, Paypal or Amex.

Accepted currencies include AUD, GBP, EURO, NZD and USD, which can be selected during checkout. Shipping costs will also be applied during the checkout process.


Shipping

IN-STORE PURCHASES:

When your order is ready you will receive a phone call or text message from our team. You can then visit us in-store or phone 1300 966 866 to pay the remaining 70% and collect your order in-store.

Alternatively, your order can be sent to you by secure courier for a flat rate of $50AUD for all Australian addresses. This includes full insurance cover in case of loss and signature upon delivery is required.

ONLINE ORDERS:

  • AUSTRALIA-WIDE SHIPPING
    A flat rate of $50AUD applies to all Australian addresses, which includes full insurance cover in case of loss, and signature upon delivery is required.

    This will be added to your order during the checkout process. Deliveries are made between 8.30am-5pm Monday to Friday, so if you have any special instructions please let us know.

    For items already in stock, orders will be dispatched within 5 business days. Items which need to be ordered generally take 4-5 weeks to be dispatched.

    If you have an urgent timeframe to work with please let us know and we will do our best to accommodate you.

  • INTERNATIONAL SHIPPING
    We ship internationally to the following countries using industry-leader, FedEx:

    • North America: USA (including Hawaii) and Canada

    • Europe: UK, Austria, Belgium, Denmark, France, Germany, Iceland, Italy, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland

    • Asia / Oceania: New Zealand, Hong Kong, Japan, Singapore and South Korea

      *If your country is not listed please contact us for more information.

    A flat rate of $150AUD applies to all international shipping, which includes full insurance cover in case of loss, and signature upon delivery is required. Shipping will be added to your order during the checkout process.

    You will receive a tracking number to monitor the progress of your delivery from our door to yours for complete peace of mind.

    CUSTOMS & IMPORT TAXES
    Please be advised that customs and import taxes may apply to your country. If so, the carrier or customs office will contact you directly for additional charges.


Returns

IN-STORE ORDERS:

Refunds and exchanges are not offered on in-store purchases.

ONLINE ORDERS:

We offer a 30-Day Money Back Guarantee for any items purchased online that have not been specially ordered, altered or customised.

To be eligible for refund or exchange, items must be in their original purchase condition, include all product documentation, and be received by our store within the 30-day period.

Please allow approximately two weeks for your refund to be processed.


The staff at SH Jewellery are here to answer any questions you may have, so please feel free to give us a call on 1300 966 866 or email us at sales@shjewellery.com.au.